What You Need To Know About Clear Start Products | FAQ

How is Clear Start related to Dermalogica?

Clear Start was created by the skin health experts at Dermalogica and The International Dermal Institute specifically for younger, breakout-prone skin.

What types of breakouts does Clear Start treat?

Clear Start treats blackheads, whiteheads, papules and pustules. For nodules and cysts (large, deep and painful bumps and lesions), please consult a dermatologist.

When will I see results?

Everyone is different! Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. Either way, your skin should feel clean, smooth, hydrated, and reflect a new level of health that will be visibly noticeable. Your skin should continue to improve as you follow the advice of your professional skin therapist and your online Face Mapping skin analysis.

My skin is clearing up… should I continue to use Clear Start every day?

Yes. Breakouts are treatable, not curable, which is why we recommend that you continue using the products to maintain your results. To make it easier to stay on top of your routine, we have developed a subscription system that automatically refills your routine every 2 months (approximately the length of time it takes to use up our products if used as directed).

My skin’s getting worse / I’m experiencing more breakouts. What should I do?

This could be a normal reaction in the beginning because of something called purging. Purging happens when a new product or active ingredient increases your skin cell turnover rate to increase and brings pore-clogging bacteria to the surface. The result? More noticeable whiteheads, blackheads, papules, pustules and cysts. However, if you’re breaking out in unusual areas or your breakouts seem to last longer (instead of healing faster), you should stop using the products. You can start an online chat with one of our Professional Skin Therapists to find out which product would be a better fit for your skin.

Can Clear Start be used on my body?

Yes! Our Breakout Clearing All Over Toner, Breakout Clearing Foaming Wash and Breakout Clearing Booster work particularly well on the face, chest, body –  anywhere you're breaking out.

Is Clear Start suitable for all ethnicities and skin types?

Clear Start is suitable for all ethnicities and is specifically formulated to treat younger, breakout-prone skin.

Can I buy Clear Start if I’m not in the U.S.?

Unfortunately for now, we do not offer international shipping or ship to any freight forwarders. If you ship to a freight forwarder, your order will automatically be cancelled. You can find your local distributor here.

I’m wary of buying before trying the products, do you offer samples?

Unfortunately, we do not offer free samples.

I’m not sure what my skin type is, can you help?

Try our online Face Mapping skin analysis! It will provide you all the info you need about your skin type and which products to use. You don’t even have to leave your bed! You can also visit one of our stores for an in-person experience with one of our Professional Skin Therapists.

Where can i buy Clear Start in real life?

You can find all of our store locations here.

Do your products expire?

Yes they do. But no worries, you can see the expiration dates on the products.

Where are your products made?

In California! We’re proud to say that all of our products are locally made.

Are the products natural?

“Natural” isn’t a regulated term and we don’t want to mislead you. We’re all about results, so we don’t discriminate between plant-based ingredients or lab-made ingredients – as long as they get the job done. But, our products are gluten-free, cruelty-free, vegan and made without common skin irritants like artificial fragrances or colors, or parabens.

Do you test on animals?

Never! We have love for all living things, which is why all of our products are (and always have been) cruelty-free. We are recognized cruelty-free by PETA (People for the Ethical Treatment of Animals) and Leaping Bunny.

Are your products gluten free/vegan?

Yes, our products are gluten-free and certified vegan.

Do your products contain parabens?

Nope! All of our products are paraben-free.

Are your products non-comedogenic?

Yes, our products are non-comedogenic (aka formulated to not block pores).

Is your packaging sustainable?

By the end of 2020, 90% of our packaging will be recyclable or biodegradable. Much of our packaging is already sustainable. Going forward, all paper and cartons we use are FSC certified to be sustainable for forests.

What order should I use the products in and how often should I be using them?

  1. Breakout Clearing Foaming Wash: every morning and night.
  2. Breakout Clearing Booster or Emergency Spot Fix: Can be used morning, night, or throughout the day, as needed.
  3. Blackhead Clearing Fizz Mask: 2-3 times a week, or as needed.
  4. Breakout Clearing All Over Toner: morning and night, or as needed.
  5. Skin Soothing Hydrating Lotion: every morning and night.
  6. Clearing Defense SPF 30: every morning. Reapply every 2 hours during the day.

I haven’t found the answer to my question. Now what do I do?

If you need advice about your skin or how to use one of our products, start an online chat with one of our Professional Skin Therapists. If you can’t use chat, or have questions about something else, please contact customer service.

I’m an influencer. How do I work with Clear Start?

Please email us at clearstart@dermalogica.com.

I have skin questions and would like to talk to a professional.

You can start an online chat with one of our Professional Skin Therapists, or book an in-person appointment!